RFx Publish Date:Wed 06/03/2009 01:22:55 PM (GMT-05:00) Eastern Standard Time(New York)(DST)
RFx Submission Deadline:Mon 06/22/2009 04:00:00 PM (GMT-05:00) Eastern Standard Time(New York)(DST)

RFx Document :2009 G3 Janitorial Service RFP (Whitestown, IN)

Buyer Organization: Medco
Buyer E-Mail: lee_micchio@medco.com

Table of Contents
1. General Information Relating To This RFP
1.1. Scope of Work
1.2. Confidentiality Statement
1.3. Definitions
1.4. Response
1.5. Qualifications
1.6. Questions
1.7. Medco Contact
1.8. Conditions of Response
1.9. Vendor Management and Recognition
1.10. Timetable
2. General Business Questions
2.1. Supplier Diversity
2.1.1. Minority, Woman, Small Disadvantaged, Veteran Owned
2.1.2. Gender
2.1.3. Ethnicity
2.1.4. Certification Agency
2.1.5. Supplier Diversity Program
2.2. Company Ownership/ Management
2.2.1. Public/Private
2.2.2. Ownership
2.2.3. Ownership change description
2.2.4. Management
2.2.5. Conflicts of Interest
2.2.6. Locations and Services
2.2.7. Parent
2.2.8. Closures
2.2.9. Unions
2.2.10. Employee Screening
2.3. Financial Information
2.3.1. Percentage of Business
2.3.2. Revenue
2.3.3. Sales
2.3.4. Profit Margin
2.3.5. Investment in Training
2.3.6. Invoicing and Payments
2.3.7. Credit Card
2.3.7.1. Credit Card Acceptance
2.3.7.2. Credit Card Level of Detail
2.4. Legal Status
2.4.1. Current lawsuits
2.4.2. Bankruptcy
2.4.3. Investigations
2.5. Environmental
2.5.1. Environmental Responsibility
2.5.2. Energy Efficient Products
2.5.3. If offering other than Energy Star products
3. References
3.1. Five Similar Customers
3.2. Top Five Strategic Partnerships
3.3. Lost Accounts
3.4. Partners and Supplier Relationships
4. Service requirements
4.1. General Scope
4.2. Specific Requirements
4.3. Janitorial Scope
4.4. Contractor Safety
5. Pricing
5.1. Service Pricing
5.2. Other Costs
6. Quality
6.1. Customer Best Practices
6.2. Industry Best Practices
6.3. Metrics
6.4. Targets & Achievements
6.4.1. Service Levels
6.4.2. Issue Resolution
6.4.3. Proactive Communication
6.5. Quality Programs
6.5.1. Programs
6.5.2. Certifications
6.5.3. Green Belt Six Sigma
6.5.4. Black Belt Six Sigma
6.5.5. TQM
7. CIA Requirements
7.1. Type 3 Requirements
7.1.1. Code of Conduct
7.1.2. Background Checks
7.1.3. Contingent Workers
7.1.4. Business Associate Agreement
7.1.5. Medicare D Addendum
7.1.6. Med D Attestation (if applicable)

1. General Information Relating To This RFP
1.1. Scope of Work

Medco is seeking qualified suppliers for janitorial services at our Whitestown, Indiana pharmacy.

1.2. Confidentiality Statement
This Request for Proposal (“RFP”) is the exclusive property of Medco Health Solutions, Inc. (“MEDCO”); it may not be copied, transmitted or disclosed by any means without the express written consent of MEDCO.  By accepting a copy hereof, recipient agrees to use these documents solely for responding to MEDCO’s RFP and to return such documents upon completion of MEDCO’s evaluation of the resulting proposal or upon decision not to submit a proposal.  This RFP shall not be deemed an offer by MEDCO.
1.3. Definitions
Each entity receiving this Request for Proposal “Request” is herein referred to as “Supplier”.  The Supplier’s response shall be referred to as the “Proposal”, whether in written or electronic form.  The products and any associated services which may be provided by Supplier as a result of the Proposal are referred to herein as “Products/Services”.  Section 2 provides detailed specifications and services requirements for the Products/Services.
1.4. Response
Supplier shall analyze all sections of this Request and provide responses in accordance with its requirements.  Supplier must furnish all information in the format and order requested, and complete all forms according to the instructions contained in each section.
1.5. Qualifications
During the time Medco is evaluating Proposals, Supplier should be prepared to demonstrate that it can meet all the requirements detailed herein.  Medco or its representative shall have the right to conduct a facility visit or to contact Suppliers references, to verify Supplier’s ability to meet the requirements of this Request.
1.6. Questions
Supplier is responsible to seek clarification of any question or other item in the Request that the Supplier does not fully understand or that Supplier reasonably believes is susceptible to more than one interpretation.  All questions and clarifications should be posted to the bulletin board before the close of the RFP.  Medco will attempt to answer all questions from Suppliers; however, Medco is not required to do so.  No phone calls or emails will be accepted.

Medco will not provide answers to questions concerning the number, names or any other information concerning the Suppliers receiving the Request.
1.7. Medco Contact
Supplier may not initiate contact with any employee from Medco concerning the request or any other related matter during the course of the request and selection process, other than the Medco contact or through the use of the bulletin board.  Violation of this condition may be grounds for disqualification.

For purposes of this Request, no Supplier may consider any oral representations or statements by an officer, employee, or agent of Medco to be an official expression on Medco’s behalf, unless such representations or statements are made in a written communication executed by the Medco Contact.
1.8. Conditions of Response
By Submitting a response or an intent to respond to this RFP Medco expects suppliers to agree to the following:

Suppliers will:
*Agree that this proposal does not in any way obligate Medco or commit Medco to award a contract to the supplier.
*Deliver uncompromising material quality and consistent high quality service.
*Demonstrate maximum responsiveness and flexibility.
*Be be financially stable industry leaders.
*Provide for a Meet-or-Release clause.
*Maintain strong technical support.
*Proactively offer price decreases when warranted by the market
*Comply with applicable federal, state and local laws including health, safety, and worker’s compensation for services rendered by their employees.
*Agree that any costs incurred by Supplier in responding to this Request or in support of activities associated with the Proposal to this Request are to be borne by Supplier and are not reimbursable by Medco.
*Submit Proposals valid for a minimum of ninety (90) calendar days from the Proposal due date.
*Make no references to Medco, any party affiliated with Medco, drawings, specifications or the subject of this Request shall be used in any Supplier advertising, promotional efforts or any publicity of any kind without the prior written permission of the Medco Legal Department.
*Agree that while Medco has made a reasonable effort to represent quantities accurately, these numbers are to be deemed estimates and are subject to change.
*Agree that the Business award is contingent upon the successful qualification of the supplier by Medco.


Medco reserves the right to:
*Reject any or all Proposals for any reason, or may accept any Proposal or portion thereof.
*Award any contract based on internal business policies and needs, rather than the lowest price.
*To cancel this Request at any time prior to the execution of a written agreement.
*Award without discussion or presentation.  The award will be based on the overall ability to meet the specifications as defined. 
*To reject any or all proposals and to waive any proposal item.
*Revise any details of the proposal prior to the contract award.  In addition, any resultant contract may include other mutually agreed upon provisions.
*Retain all materials submitted in response to this Request and such materials will become Medco property.
*Incur no obligation or liability whatsoever to anyone by issuance of this Request or action by any party relative hereto.  Only the execution of a written agreement will obligate Medco in accordance with the terms and conditions contained in such agreement.
*Inspect your facility at any time, and to audit any inventory being held for Medco along with any financial or other information pertaining to Medco.
*Share, with any consultant of its choosing, the Request, and any resultant Proposals in order to secure expert opinion.


1.9. Vendor Management and Recognition
Medco Health Solutions, Inc. (“Medco”) relies on vendors to provide goods and services which assist Medco in providing cost effective solutions to its clients. Medco's Vendor Management goals are to drive continued improvement, maintain client confidence in our services and create new value through vendor collaboration.  Medco must ensure that the vendors are meeting all Compliance requirements, Key Performance Indicators, and Service Level Agreements.   Those vendors demonstrating outstanding achievements beyond meeting the baseline metrics will be eligible for recognition by Medco.

The awarded vendor must participate in the Vendor Management Program.
The vendor is responsible for accurately and timely reporting of applicable KPI, SLA and compliance measurements.
The vendor is responsible for formal business reviews on a scheduled basis
The vendor must grant Medco access to the facilities used in providing the good or service under contract.
1.10. Timetable

Discuss the timetable for this RFP.  Include estimates for:

Distribution of RFP: June 3, 2009
Intent to Bid: June 5, 2009
Q & A Submission Deadline: June 12, 2009
RFP Response Deadline: June 17, 2009
Bidder's Conference/Demonstrations (if applicable): June 5, 2009 @ 10:30am (location address below)

Medco Start Date: August 1, 2009

 

Medco Health Solutions

4750 East 450 South

Whitestown, IN 46075

Contact for site visit ONLY: Brian Madison

 

2. General Business Questions
Please answer the following questions:
2.1. Supplier Diversity
2.1.1. Minority, Woman, Small Disadvantaged, Veteran Owned
Is your business certified as a Minority, Woman, Small Disadvantaged, or Veteran Owned Business?
Response Type: Multiple Value
Answer Choices:
Minority Owned
Women Owned
Veteran Owned
None
Small Disadvantaged
Answer:
None
2.1.2. Gender
If you are a certified Minority Business Enterprise, please provide your gender.
Response Type: Single Value
Answer Choices:
Male
Female
2.1.3. Ethnicity
If you are a certified Minority Business Enterprise, please provide your ethnicity.
Response Type: Single Value
Answer Choices:
Hispanic American
African American
Asian American
Native American/Alaskan
Asian/Pacific Island American
Subcontinent Asian American
2.1.4. Certification Agency
Please indicate the Agency that certified your business.
Response Type: Multiple Value
Answer Choices:
NMSDC- National Minority Supplier Development Council
WBENC - Women's Business Enterprise National Council
SBA -Small Business Administration
Other (please indicate in next question)
2.1.5. Supplier Diversity Program
Please describe your Supplier Diversity program.  Please also supply a contact at your company for further inquiries regarding your use of Minority, Women or Veteran owned businesses.
Response Type: Free Text
Answer:
QBM enjoys a strategic partnership with HP Products, a Woman Owned Business in Indianapolis, since 1992.  HP currently provides QBM with the best price structure for products allowing QBM to provide a "pass-thru" on all consumable products ordered for a facility. As well, QBM has a strategic relationship with JF Consulting, a Woman Owned Business in Indianapolis, since 2008. JF Consulting is a stategic partnership on QBM's supply side that lends help in the evaluation of processes, procedures and systems relative to HR and Marketing. KJennings, a Woman Owned Financial consulting Business, is another strategic partnership on QBM's supply side, used in the overseeing of QBM's Financial systems and analysis.

2.2. Company Ownership/ Management
2.2.1. Public/Private
Is your company publicly or privately held?
Response Type: Single Value
Answer Choices:
Public
Private
Answer:
Private
Comments:
The company is privately held by James A. and Brandee Polak, who are both active in the day to day activities of the company. The company, Quality Building Maintenance Inc., was established in 1987 in Indianapolis, IN.
2.2.2. Ownership
Has your company changed ownership in the last 3 years?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
No
2.2.3. Ownership change description
If your company changed ownership in the last 3 years, please describe the situation.
Response Type: Free Text
2.2.4. Management
Have any senior executives changed in the last 3 years?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
Yes
Comments:
The company's infrastructure has changed as follows:
1)2005 addition of a full-time Human Resources Manager overseeing all hiring, orientation, and training for the company.
2)2008 adjusted Client Relations Manager postion to Director of Business Development.
3)2008 addition of a full-time Sales Manager reporting to the Director of Business Development.
4)2009 addition of a full-time General Manager overseeing all operations, sales and administrative activites of the company..
2.2.5. Conflicts of Interest
Please disclose if any principal, employee, agent or representative of your company or any other individual with responsibility for this account is related to, or has any connection to, an employee, director or officer of Medco.  Please also discuss remediation of such a case if it is found at a later date.
Response Type: Free Text
Answer:
No conflicts to disclose
2.2.6. Locations and Services
Please list your locations and major services offered at each.  Please also include information on your distribution points, capacity, inventory fill rates and turns.
Response Type: Free Text
Response Attachments DateSize
JOBLIST_REF.xlsWed 06/17/200933792Bytes
QBM_2.2.6.pdf
Wed 06/17/2009327734Bytes
2.2.7. Parent
What is the name of your parent company, if any?
Response Type: Free Text
Answer:
Quality Building Maintenance Inc.
2.2.8. Closures
Does your corporate headquarters or your locations providing this product or service have any routine closures other than state and federal holidays?
Response Type: Free Text
Answer:
No
2.2.9. Unions
Are your employees unionized?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
No
2.2.10. Employee Screening
Please describe your employee screening process including substance abuse and criminal background.
Response Type: Free Text
Answer:
We have a comprehensive 3-tiered level of screening applicants considering employment with QBM:

1) In March, 2009 we accepted the E-Verify system as managed by the Department of Homeland Security.
2) In May, 2009 we tightened our background check from a "Limited Criminal History" as conducted by the Indiana Department of State Police to outsourcing this process to Verifications, Inc.  As an outsourcing partner, Verifications, Inc allows QBM the availability for a full and impartial check to a prospective employees screening qualifications.  We have selective levels of services to choose that will vet applicants based on the narrowest of criteria required by Medco as outlined in Exhibit "B". 
     (a) Level One - SSN Trace, County Criminal, Federal Criminal, National Criminal Record Locator and National Sex Offender Registry check
     (b) Level Two - SSN Trace, County Criminal, Federal Criminal, National Criminal Record Locator, National Sex Offender Registry check and 5 years of employment verification (maximum three employers).
     (c) AD HOC: Driving Record; Adverse Actions; Credit Report.

Additionally, QBM will comply with Paragraph 3, Exhibit "B" in checking the OIB and EPLS listings for potential employees.

Lastly, all drug screening is performed by Concentra, Inc our occupational health service provider.  QBM and Concentra have partnered on drug screening and worker's compensation managment since 2005.
2.3. Financial Information
2.3.1. Percentage of Business
If you currently do business with us, what percent of your total business do we represent?
Response Type: Percent
Comments:
We are not a current supplier for Medco Health Solutions.
2.3.2. Revenue
For the past fiscal year, what was your firms revenue  ($)?
Response Type: Currency ( USD )
Answer:
5,272,531.7
2.3.3. Sales
For the past fiscal year, what was your firms total sales for this specific category  ($)?
Response Type: Currency ( USD )
Answer:
5,272,531.7
2.3.4. Profit Margin
For the past fiscal year, what was your Operating Profit Margin (%)?
Response Type: Percent
Answer:
9.4
2.3.5. Investment in Training
For the past fiscal year, what was your investment in training (expressed as a percent of sales)?
Response Type: Percent
Answer:
12
Comments:
In previous years, this percentage has been as high as 15%
2.3.6. Invoicing and Payments
Can you provide electronic invoicing and receive electronic payments?
Response Type: Free Text
Answer:
Yes. QBM provides electronic invoicing currently to those clients requesting it. As well, there are a number of ways we can accept electronic payments through systems currently in place with our business banking partner, Chase bank. Once we understand how Medco would like to submit payments accordingly, we will ensure that the associated system is in place through Chase to accept these payments.
2.3.7. Credit Card
2.3.7.1. Credit Card Acceptance
Does your company accept Mastercard as a method of payment?
Response Type: Yes/No
Answer Choices:
Yes
No
2.3.7.2. Credit Card Level of Detail
If your company does accept Mastercard as method of payment, what level of detail do you provide?
Response Type: Single Value
Answer Choices:
Level I
Level II
Level III
2.4. Legal Status
2.4.1. Current lawsuits
Are there any current lawsuits with your company named as a defendant?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
No
2.4.2. Bankruptcy
In the past three years has your company filed any form of bankruptcy proceeding?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
No
2.4.3. Investigations
Is your corporation currently under investigation?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
No
2.5. Environmental
Medco is dedicated to the principle that it will effectively administer all aspects of its business in a safe, environmentally responsible and sustainable manner.
2.5.1. Environmental Responsibility

Please describe your company’s sustainability commitments, and provide information on the available positive environmental attributes of your products or services, including, but not limited to recycled content, recyclability, durability, take-back programs, energy efficiency, water efficiency, and/or other attributes that minimize impact on the environment.



Response Type: Free Text
Answer:
As a provider of janitorial services we align our supply chain to providing environmentally focused products.  Each consumable offered to our clients is reviewed in terms of % content of recycled materials giving each client access to a wide assortment of products that range from 100% recycled materials to <10% recycled materials.

Our purchasing power is significant where our purchases are in larger quantities, thereby reducing distribution costs, emissions, entry/exit to the property causing strain on HVAC systems and increased utility costs. 

We have promoted and incorporated early start times in full night cleaning operations that allow for the landlord or client to turn off HVAC systems at an earlier hour due to our engagement in the facility prior to the full departure of associates.

We participate in all recycle programs as instituted by our clients.

We have a Standard Operating Procedure that requires each cleaner to open & close one office at a time, thereby eliminating any building glow by having all lights turned on for janitorial services.

QBM accepts a corporate responsibility in using energy efficient products.  For the past 18 years, QBM has used the Windsor Sensor XP vacuum which carries the Carpet & Rug Institute Green Label (CRI Green Label) for air filtration, using 2 HEPA filters thereby reducing IAQ (Indoor Air Quality) emissions.
2.5.2. Energy Efficient Products

Vendor must provide products that earn the Energy Star and meet the Energy Star specifications for energy efficiency. Products for which ENERGY STAR specifications exist include, but are not limited to: commercial appliances; commercial food service equipment; commercial heating & cooling products; commercial/industrial technologies; commercial lighting products; construction products; electronics; and, office equipment. ENERGY STAR products use 25 to 50% less energy, result in reduced energy costs without compromising quality or performance, provide substantial return on investment, extended product life and decreased maintenance, and reduced impact to the environment. The vendor is encouraged to visit www.energystar.gov for complete product specifications and updated lists of qualifying products.


Do all the products offered in response to this RFP meet the "Energy Star" specifications for energy efficiency?
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
No
Comments:
QBM continues to procure newer, energy efficient models of equipment used in janitorial services.  We are currently testing battery operated vacuums, and larger pieces of equipment that will comply with the E.P.A Energy Star rating program. 
Due to the limited battery operating time we do not recognize these models as efficient for the level of commercial janitorial services which we provide.
2.5.3. If offering other than Energy Star products
Please indicate basis for proposing equipment or products not meeting ENERGY STAR specifications and demonstrate how the proposed equipment or products produce equivalent value as those meeting ENERGY STAR specifications.
Response Type: Free Text
Answer:
While commercial janitorial equipment has not truly entered the Energy Star program, QBM will remain focused on using filters that will be at HEPA quality levels thereby reducing the micron particulate of the IAQ (Indoor Air Quality).
3. References
3.1. Five Similar Customers
List 5 references, who are similar in size to Medco, and for whom you provide a similar product.  Include contact names, phone numbers and email addresses.
Response Type: Free Text
Response Attachments DateSize
QBM_3.1.pdf
Wed 06/17/2009858837Bytes
3.2. Top Five Strategic Partnerships
Which of your top five customers do you have strategic partnerships with?
Response Type: Free Text
Response Attachments DateSize
QBM_3.2.pdf
Wed 06/17/2009182293Bytes
3.3. Lost Accounts
Provide 3 former accounts which were lost in the past 3 years.
Explain why the account was lost and include contact names and phone numbers.
Response Type: Free Text
Response Attachments DateSize
QBM_3.3.pdf
Wed 06/17/2009185397Bytes
3.4. Partners and Supplier Relationships
What relationships do you have with partners and suppliers (e.g., alliances, joint ventures, strategic partnerships, long-term agreements)?
Response Type: Free Text
4. Service requirements
4.1. General Scope

1. Provide all labor, materials, expendables, and consumables for the day-to-day service for the facility.
2. Provide insurance documentation prior to the start of work.
3. Best and final bid should include any expected price increases from the submittal date through the duration of the contract. No price increases will be accepted after the contract is awarded.
4. Contractor will be fully responsible for damage to building, infrastructure, and vehicles from equipment, processes, or debris on site.
5. All contracted personnel will be subject to full background check and drug screening per Medco policy.
6. All personnel will attend Medco safety training as required not to exceed 60 minutes of training per calendar year. 
7. Bid should be inclusive of all required service from August 1, 2009 through December, 2010.

Response Type: Free Text
4.2. Specific Requirements

1. Provide services per attached scope.
2. Provide all materials consistent with Unites States Green Building Council and LEED guidelines.
3. Provide uniforms for all contracted in-house employees and enforce dress code consistent with Medco policy.
4. Report all abnormalities with building infrastructure, facilities, and property promptly to Medco facilities personnel.
5. Maintain assigned work space in an orderly fashion
6. Provide all equipment necessary to complete the attached scope of work and provide for all maintenance of equipment.

Response Type: Free Text
Answer:
QBM continues to refine our chemical products with "Green Seal" or "Organic" cleaning properties.  Our alliance with JohnsonDiversey; Spartan Chemical and Brulin Products is consistent USGBC and LEED guidelines for industrial cleaning agents that are based on reduced human and aquatic toxicity and reduced smog production potential.

QBM, in evaluating our business model is committed to LEED practices and is currently seeking LEED AP for select members of our senior management team.
Response Attachments DateSize
QBM_4.2.pdf
Wed 06/17/20093489166Bytes
4.3. Janitorial Scope

Proposals must be inclusive of all items included in the attached Janitorial Scope.

Attachments DateSize
Janitorial Scope 5-18-2009.xlsxWed 06/03/200925624Bytes
Response Type: Free Text
4.4. Contractor Safety

Please see attached.

Attachments DateSize
Contractor_Safety_Requirements_Policy_-_CLEAN.pdfWed 06/03/200927241Bytes
Response Type: Free Text
5. Pricing
5.1. Service Pricing

Please provide pricing based on the Scope attached in the previous section of this RFP.

5.2. Other Costs
Provide Itemized Breakout of Costs For:

Training Services /Materials, Any other Costs Not Described

Response Type: Worksheet
Open Worksheet
6. Quality
6.1. Customer Best Practices
Describe the best practices used to understand your customer’s current and future requirements. (Check all applicable)
Response Type: Multiple Value
Answer Choices:
Two-Way Performance Feedback
Focus Groups
Phone/Written Surveys
Customer Relationship Management
Online Electronic Feedback (i.e. website)
Customer Issues Tracking
Employee Report Card
Other
Answer:
Two-Way Performance Feedback
Phone/Written Surveys
Customer Relationship Management
Customer Issues Tracking
Employee Report Card
Response Attachments DateSize
QBM_6.1.pdf
Wed 06/17/20091387287Bytes
6.2. Industry Best Practices
Please explain how your company continues to follow and improve as Industry best Practices are published...i.e.: Gartner Best practices...
Response Type: Free Text
Answer:
QBM has not actively participated in any Gartner Best Practices Councils or alike due to their absence in the service sector for janitorial services. 

We are active participants in the following organizations for proper alignment of a "Best Practices Culture":  Building Service Contractor Association International (BSCAI); International Sanitary Supply Association (ISSA); International Facility Management Association (IFMA).
6.3. Metrics
What performance metrics do you track?
Response Type: Multiple Value
Answer Choices:
Customer Satisfaction
Delivery
Conformance to Service Agreements
Process Improvement
Other
Answer:
Customer Satisfaction
Delivery
Conformance to Service Agreements
Process Improvement
Other
Response Attachments DateSize
QBM_6.3.pdf
Wed 06/17/2009225074Bytes
6.4. Targets & Achievements
6.4.1. Service Levels
Please provide your service level targets and achievements for your past 3 fiscal years.
Response Type: Free Text
Answer:
QBM has not collected service target levels due to our focus on "resolution of all open issues presented by clients within twenty-four (24) hours."

Our Service Level Report card used in a local orthopedic hospital shows a consistent level of >97% for the past 4 years of service provided.
6.4.2. Issue Resolution
What is your process to resolve customer quality issues?
Response Type: Free Text
Answer:
QBM has instituted a universal email address(clientcare@qbm-inc.com) for submittal of quality issues or concerns.  Seven (7) members of our management team receive this email on wireless BlackBerry devices giving instant response to the customer.

Service Issues received at the above address or through any of our "Customer Best Practices" methods are recorded in our "Job Incident Log" which is reviewed each evening at 5pm by the Operations Management Team for resolution.
Response Attachments DateSize
QBM_6.4.2.pdf
Wed 06/17/2009171615Bytes
6.4.3. Proactive Communication
Medco expects proactive communication regarding changes in vendor ownership, strategic direction and financial condition.
Response Type: Yes/No
Answer Choices:
Agree
Disagree
Answer:
Agree
Comments:
QBM, as shown in the supplemental book submitted in addition to this electronic submittal, is highly centered on Proactive communication. One of our bylines for years has been "If we can be successful at communication, we can be successful at what we do." Proactive communication is one of the cornerstones of our success and we commit to keeping Medco in the loop of internal structural changes, process and system changes, financial changes etc...
6.5. Quality Programs
6.5.1. Programs
What quality program(s) does your company have?
Response Type: Multiple Value
Answer Choices:
ISO
Six Sigma
Baldridge
Gartner
CMMI
Kanban
TQM
Document Quality System
Design of Experiments
6.5.2. Certifications
Which of the following certifications does your company have?
Response Type: Multiple Value
Answer Choices:
ISO 9000
ISO 9001
ISO 9002
ISO 9003
ISO 14000
ISO 14001
QS 9000
QS 9001
QS 9002
QS 9003
MIL-SPEC
FDA/GMP
UL/CE
TE-1000
KOSHER
NONE
Answer:
NONE
6.5.3. Green Belt Six Sigma
How many employees have Green Belt Six Sigma certification?
Response Type: Percent
6.5.4. Black Belt Six Sigma
How many employees have Black Belt Six Sigma certification?
Response Type: Number
6.5.5. TQM
What Total Quality Management initiatives are currently underway?
Response Type: Free Text
7. CIA Requirements
7.1. Type 3 Requirements
7.1.1. Code of Conduct
Medco is committed to ethical and socially responsible behavior and to full compliance with all applicable statutory, regulatory and other legal requirements, specifically including federal and state program requirements.  Business with integrity is a core value for Medco, and nothing is more important to our company’s success than the strength of its reputation.  This Code of Conduct is intended to foster a culture of ethical conduct and to ensure that all members of the Medco community avoid wrongdoing and abide by the highest standards of integrity. 

Will your company agree to be held to the same standard?
Attachments DateSize
Medco’s Code of Conduct.docWed 06/03/200948640Bytes
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
Yes
Comments:
QBM currently holds all of our employees to the Code of Conduct we have established and published in our policy manual. QBM commits to holding our employees accountable to the Medco Code of Conduct attached hereto.
7.1.2. Background Checks
At Supplier’s sole cost and expense, Supplier shall conduct the following reviews, checks and screenings with respect to all of Supplier’s employees and agents and all others who will be performing any Services on Supplier’s behalf (including, but not limited to, temporary workers, contingent workers, independent contractors, personnel of subcontractors, project managers, and individuals who will have access to a Medco facility, Medco’s Individual Health Information (as defined below), or Medco’s electronic information assets).

Will your company hold their employees to the same standard?
Attachments DateSize
Background Check Criteria.docWed 06/03/200951200Bytes
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
Yes
7.1.3. Contingent Workers
Vendors or suppliers are required to provide a specific list of data fields regarding Contingent Workers they provide to Medco.  The list of data fields provided by the vendor or supplier will assist Medco in loading each Contingent Worker into our compliance record.  Inclusive of the data fields, Medco requires certain sensitive data from each Contingent Worker like Social Security Number, Home Address, and DOB.  This data will be used for Medco to conduct the annual screening of each Contingent Worker against the Office of the Inspector General’s List of Excluded Individuals/Entities (OIG-LEIE) and General Services Administration’s Excluded Parties Lists System (GSA-EPLS) shall not have concluded that Vendor is an “ineligible person”.

Medco will need to know about any changes in Contingent Worker status immediately.  We require ongoing and continuous maintenance of this data, therefore the frequency should reflect every time there is a change in contingent worker status, i.e. terminations, additions, etc.   

Do you agree to provide this information in this  format?
Attachments DateSize
CW_Record Layout_1_13Final.xlsWed 06/03/200915872Bytes
Data Requirements.docWed 06/03/200942496Bytes
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
Yes
Comments:
QBM will provide the information relative to employees, change of status, contingent employees etc... in a timely manner consistent with Medco policy and these forms attached.
7.1.4. Business Associate Agreement
Will your company agree to the attached agreement?
Attachments DateSize
BUSINESS ASSOCIATE AGREEMENT.docWed 06/03/200944032Bytes
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
Yes
Comments:
QBM accepts and will adhere to this agreement.
7.1.5. Medicare D Addendum
Will your company agree to the attached Medicare D contract addendum?
Attachments DateSize
Medicare D Addendum.docWed 06/03/200943520Bytes
Response Type: Yes/No
Answer Choices:
Yes
No
Answer:
Yes
Comments:
QBM is highly educated in all areas of HIPPA, OSHA, HFAP, State Boards and Medicare requirements. We will agree to the attached Medicare D contract addendum.
7.1.6. Med D Attestation (if applicable)
This Attestation is provided in accordance with the Centers for Medicare and Medicaid Services (“CMS”) requirements applicable to the Medicare Part D program, whereby all vendors, providers, pharmacies and subcontractors (hereinafter, “PARTY”) of a Part D sponsor must represent to the Part D sponsor or its agent that PARTY is in compliance with certain applicable CMS program requirements.  This information may be disclosed to CMS upon request.

Please indicate that you will agree to this attestation.
Attachments DateSize
Medicare Attestation..docWed 06/03/200959392Bytes
Response Type: Yes/No
Answer Choices:
Agree
Disagree
Answer:
Agree
Comments:
Yes. QBM will agree to the Medicare Attestation document provided herein.